Tag: Customer Service Week
Drive up revenue: Three ways (3) to retain customers
A cogent approach to maximizing revenue over time is to focus on customer lifetime value. This shrewd focus would ensure businesses prioritize retaining current...
Customer Service Week: Do you have a service recovery framework to pacify dissatisfied customers?
When a customer turns his or her back on you, it is not the immediate transaction of a few Naira that is at stake....