Ajua set to help businesses raise customer experience in trying time


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Leading integrated customer experience company, Ajua, previously known as SurveyMonkey, will hold a webinar starting from 4pm this evening. The webinar is themed “Leading a CX Program in Extreme Circumstances – Explore guiding principles and practical tactics for focussing on CX in trying times”.

Building and sustaining suitable customer experience will hence serve as a competitive advantage for consumer-facing businesses. As time changes, and new trend emerges, customer perceptions also experience transformation. Organizations that invest in understanding customers will be better placed to provide attractive offerings and services that fit the unfolding lifestyles and desires.

That is the essence of the Webinar organized by Ajua. According to the organizer, Richard Owen, Co-Creator of the Net Promoter Score (NPS), and Ajua Board member and Founder of OCX Cognition, will spearhead discussion during the program.

The knowledge-building digital event will cover:

  1. Frameworks for organizing your CX strategy will give you the flexibility to adapt as circumstances change
  2. Thinking of your strategy as evolving through three phases provides a structure to hang actions on
  3. There are important short term choices to be made, but success depends upon acting with a long term perspective in mind

The program is basically designed for Customer Experience professional, business managers and supervisors. To register for the webinar visit https://www.eventbrite.com/e/ajua-webinar-leading-a-cx-program-in-extreme-circumstances-tickets-102697262276?aff=ebdssbonlinesearch

Toyin Afilaka
Toyin Afilaka
Toyin Afilaka writes with simplicity and insight. He aims to enrich the Nigerian small business landscape. Through Hustle24 he connects entrepreneurs with information about new policies, enterprise solutions and opportunities that will aid their 'hustle'. He has written extensively for CobraReview, a product review portal, and served as a lead project manager for MarketingMix where he consulted as PR consultant for MTN Project Fame and Business Next Titan etc.


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