Five (5) reasons you should adopt tech as part of your business processes


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The competitive landscape is getting transformed by the day across industries. Businesses aren’t merely competing on product quality levels and channel investment rate but on the effectiveness of their internal operating processes and procedures. These larger competitive pivots have strong impacts on the growth drive of both small and large businesses.

However, there are very few ways to achieve a nimble, active, flexible and more efficient internal operating processes and procedures that are necessary for attaining healthy industry standing than leveraging technology.

Technology is an improvement on what a single, talented person can do. More broadly, it expands the scope of what can be achieved by one person or an organisation. It compresses execution time on any given task while yielding more room for businesses to get more done with less hassle. With such level of efficiency on offer when utilizing IT deep analytical, programming and communication possibilities, any business that neglect the adoption of tech as part of its internal processes would be out of sort in the increasingly advancing 21st century marketplace.

At a glance, here are the advantages that the adoption of technology offers your business:

  1. The ability to track workplace tasks or projects in real time – Unlike at previous times, as a business manager you don’t have to physically take updates on current business projects. By utilizing the wider capabilities tucked within various tech productivity tools you could be travelling on a plane, sitting at home, working from a separate city while monitoring in real time project progress across the business portfolios. There are various web-based productivity tools that can help you achieve the level of efficiency I just described.
  2. The possibility of automatically receiving and processing payments – When processing and receiving payments are streamlined and simplified for every transactional engagement between your business and the clients, you would save time for your clients. You would be helping your internal team get more done in areas of book-keeping. There are quite a number of web-based payment services that are specifically designed for businesses. With these payment service platforms, you can schedule payment for a service rendered; track movement of fund inbound amongst others.
  3. Back up your documents and open up wider accessibility for specified team members – Cloud systems provider a wider file network for all your business files. It even possible for your team managers to edit text, audio, and graphic materials sent across by a lower-level executive in real time.
  4. Generate invoice for jobs executed – Accounting officers are now able to devote more time to other aspects of the business. Tech tools are available for programming tax payment schedules, generating and dispatching pro forma invoices for businesses executed on time.
  5. Deliver excellent customer service – Customers don’t appreciate delayed responses when interacting with businesses. To sustain ongoing relationships with your customers, it is important to open up a communication loop to take and treat service/ product usage feedback in quick time. While you or your staff members may not be able to monitor all customer communication channels round the clock, there are tech tools that stroll across your marketing customer service media platforms such as the social media to proffer instant responses to customers’ questions until a more reasonable responses can be processed and delivered by real humans.
Toyin Afilaka
Toyin Afilaka
Toyin Afilaka writes with simplicity and insight. He aims to enrich the Nigerian small business landscape. Through Hustle24 he connects entrepreneurs with information about new policies, enterprise solutions and opportunities that will aid their 'hustle'. He has written extensively for CobraReview, a product review portal, and served as a lead project manager for MarketingMix where he consulted as PR consultant for MTN Project Fame and Business Next Titan etc.


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