Customer Service Week: Do you have a service recovery framework to pacify dissatisfied customers?
When a customer turns his or her back on you, it is not the immediate transaction of a few Naira that is at stake....
“To succeed in present business environment, think like a revolutionary ” – Author and serial entrepreneur, David McCourt
David McCourt, an Irish-American entrepreneur, has charged entrepreneurs to rethink their current approach to business. He says the 21st century business landscape is...
Before You Take the Plunge: Here Is How to Identify Bad Business Ideas
It is said that nearly 2/3 of starts-up fold up within the first 5 years. That is depressive enough for the young people bristling...
